As an admin, you can share these steps with your users to guide them through registration, helping them locate the correct link and ensuring a smooth onboarding experience.
Table of contents
1. How to help users in signing up for Perlgo using your organisation's registration link
a. Helping users locate the registration link
b. Open the registration link
c. Create your Perlego account (Existing Users)
d. Set up your preferences
e. Start reading
2. Additional Tips
Step 1: Locate the registration link from your organisation
- What to look for: Your organisation (such as your university, college, or workplace institution) should have provided you with a registration link via email or posted it on your student portal. This link is essential, as it connects your account to the organisation’s subscription.
- Tip: It’s important to sign up for Perlego by following the instructions provided in this link. If you haven’t received it, check your spam or junk folders, or contact your institution’s administrator or IT team for help.
Step 2: Open the registration link
- How to Use It: Once you’ve located the link, click on it to start the registration process. This link will direct you to a Perlego sign-up page tailored to your institution.
- Only use the specific link provided by your organisation to ensure you’re properly connected to the institutional account.
- Ensure the email address you’re entering is valid and that you have full access to the inbox to receive important notifications. This will allow you to receive the 2FA verification code and change or reset your password in the future if needed.
Step 3: Create your Perlego account (Existing Users)
If you already have a Perlego account, you may be prompted to link it to your organisation’s subscription. In this case, please contact your institution’s administrator or IT team for assistance; they can raise a ticket within their organisation’s subscription manager for us to transfer your subscription to your organisation’s Perlego plan.
Step 4: Set up your preferences
After entering your credentials, you will see the following message on your screen:
- Access Perlego: Now that your account is created, click the "Let’s Get Started" button to continue setting up your subscription.
- Choose your institution from the list provided in the search bar or type in the name of your organisation.
- Select your preferred reading categories.
- Select your graduation year (If applicable)
5. Start Reading
Click the "Explore Recommendations" button to discover content, create reading lists and workspaces, highlight text, use our research assistant tool to find the most relevant resources, and much more!
Additional Tips:
- Using the Correct Email: Make sure you use the email address associated with your organisation to avoid any account access issues.
Frequently Asked Questions
If your users are having trouble signing in, you can refer to this article with frequently asked questions to help them resolve the issue and follow troubleshooting steps.
Why is my subscription asking me to pay?
I logged in with the wrong email address
I signed in with an email address not associated with my organisation
I have received a message: "My email domain is not valid for this organisation"
I have received a message: "The code is invalid or has expired"
When I enter my credentials details, it redirects me back to the link page
💙 Technical Support 💙
These steps should help bypass any cached issues that might be causing the redirection. If the problem persists, please submit a support ticket to your organisation's subscription manager including the link the user is trying to register with and their details, such as their email address.