To change the email address associated with your Perlego account, follow these simple steps to ensure uninterrupted access and maintain your saved content within your subscription.
Step 1: Log in to your Perlego Account
- Navigate to the Perlego Website: Open your web browser and go to Perlego’s website.
- Sign In: Use your current email address and password to log in to your Perlego account.
Note: Please ensure that the new email address you want to use is not associated with an existing subscription.
Step 2: Go to Account Settings
- Access Your Profile: Once logged in, click on your profile icon in the upper right corner of the screen.
- Select Account Settings: From the dropdown menu, select "Settings" to open your account details page.
Step 3: Edit your Email Address
- Find the Email Section: In the Account Settings, locate the section that displays your current email address.
- Type in your new email address: Type in the new email address you want to associate with your Perlego account.
- Save Changes: After entering the new email, click "Save Changes" to apply these change.
Step 6: Log in with your new email
- Sign Out and Sign In: Log out of your account and sign back in using the new email address and your existing password to ensure the change was successful.
Email not updating:
Ensure that you’re entering a valid email address and following each step correctly.
Unable to change the address:
If you aren’t able to make changes, you can raise a ticket in your subscription manager using this form. Please include the following details, and we’ll guide you through updating your email address:
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Your Organisation’s Name
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Previous Email Address
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New Email Address
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If you have any questions about this process and how to raise a ticket, you can read more about submitting Customer Support Tickets here.