Step-by-Step Guide for troubleshooting login issues
The error message 'Looks like something went wrong, try logging in again' can occur for multiple reasons but as a first step, we suggest clearing your cache and cookies. See below for how to do this on different browsers.
Safari
- In the Safari app on your Mac, choose History in the tab at the top of the screen and then Clear History.
- Choose how far back you want your browsing history cleared ('all time').
- Click Clear History.
Chrome
- Go to an open or new window and click the 3 vertical dots in the top right corner.
- Click More tools and then Clear browsing data.
- Choose how far back you want your browsing history cleared ('all time').
- Check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
- Click Clear Data.
Firefox
- Go to an open or new window and click the 3 vertical lines in the top right corner.
- Select Settings and then the Privacy and Security panel on the left.
- Scroll to the Cookies and Site Data section and click Clear Data.
- Check the boxes next to 'Cookies and Site Data' and 'Cached Web Content'
- Click Clear.
If this doesn't help, please submit a customer support ticket through this link with the following information and your Account Manager will get in touch to assist you. Check out this article for more information around customer support tickets.