In this guide, we'll walk you through the process of submitting a ticket to get support on issues or requests.
What is a Customer Support Ticket?
A Customer Support Ticket serves as a communication tool, allowing Perlego users to report problems or make specific requests directly to our customer support team.
How to raise a Customer Support Ticket
There are two primary channels through which you can initiate a support ticket.
Perlego’s ChatBot:
Our first line of assistance is the Perlego Virtual Assistant, designed to swiftly guide you through common queries and issues. Simply interact with the ChatBot through the chat interface available to administrators on the right hand side of your screen. It will provide you with suggested articles from our Organisation Help Centre to help resolve your concern. If your issue persists, the ChatBot will transition you to the next step.
We strongly encourage utilising the Perlego ChatBot as your first point of contact. Not only does it offer quick access to relevant articles and troubleshooting tips, but it can also save you valuable time by resolving issues on the spot, without the need for further escalation.
Direct Ticket Submission:
If your query requires personalised attention or falls outside the scope of the ChatBot's capabilities, you can directly access our customer support ticket form by clicking here. This form is your gateway to communicating directly with our support team for more complex issues or specific requests, such as domain restrictions or account modifications.
Once you've reached the customer support ticket form, provide us with the details of your issue or request. Fill out the form including your email address, and a clear description of the issue or request at hand. Please try to be thorough and specific, as this will help accelerate the resolution process.
After submitting your ticket, rest assured that our team will work on addressing your concern. Once your ticket has been processed, you can expect a response from us via email.