Access support resources on Perlego as a user

As an administrator overseeing Perlego subscriptions for your organisation, it's essential to understand how users can access support when they need assistance with the platform. Here's a guide to help you inform your students:

1. Chat Bot Assistance: Users can utilise the chat bot available on every page of the Perlego website to connect with our customer support team. They can simply click on the icon located in the bottom right corner of the screen to initiate a conversation. During UK working hours, our team is readily available to assist them with any questions or issues they may encounter. If users message us outside of these hours, we'll ensure to respond promptly during the next working day.
2. FAQs Section: Encourage users to explore the FAQs section on the Perlego website. Here, they can find answers to common questions, providing them with quick solutions to their inquiries.