Access support resources on Perlego as an admin
Discover how Perlego admins can access comprehensive support through the Knowledge Base, chat support, email contact, and Account Manager calls.
As an admin managing Perlego subscriptions for your institution, we're committed to providing you with the assistance and resources you need to effectively oversee your account. Here's how you can access support:
- Organisation Help Centre: Our tailored Organisation Help Centre addresses B2B queries, from subscription management to admin portal issues, providing comprehensive support for admins.
- Chat Support: our Perlego Virtual Assistant is intended to help you find answers to your questions in a quick and effective way. Should the Chatbot not be able to address your concerns, your Account Manager will be in touch right away to provide further help.
- Email Contact: Feel free to reach out to your dedicated Account Manager via email for further assistance.
- Account Manager Calls: Depending on your subscription plan, you may also have access to a designated number of calls with your Account Manager. Read more about subscriptions plans here.
At Perlego, we're committed to ensuring a smooth and efficient experience for our admin users. Whether you have questions, require assistance, or simply need guidance, our support channels are here to assist you every step of the way.